Revolutionizing Network Accountability with a Seamless App Design
Heigh10 redesigned the FCC’s Speed Test app to improve accessibility and usability. The new experience made it easier for users to measure network performance while providing the FCC with valuable nationwide broadband data.
Background
The Federal Communications Commission (FCC) plays a critical role in regulating interstate and international communications across the U.S. — from radio and television to satellite, wire, and cable.
To strengthen transparency in the digital age, the FCC created the Speed Test App, a tool that empowers users to:
- Measure their network speed in real time.
- Identify areas of poor performance.
- Hold providers accountable for the service they promise.
It was more than just an app — it was a bridge between consumers and providers, built on the principles of fairness and access. But the app’s design and usability weren’t keeping pace with its groundbreaking mission.
Challenges
The FCC Speed Test App was powerful in function but needed a redesign to truly connect with users.
- Complex navigation — Users found it difficult to move between testing, reports, and coverage maps.
- Visual overload — The original layout didn’t clearly highlight the app’s most important features.
- User empowerment — For accountability to work, the reporting process had to be seamless and intuitive.
- Accessibility — With users across all 50 states and territories, the app had to work for everyone, on every device.
Solutions
Mozark partnered with Heigh10 to reimagine the FCC’s Speed Test App through thoughtful UI/UX design. The goal: simplify, modernize, and make the app a true enabler of accountability.
We delivered:
- Streamlined Navigation: Designed an effortless flow so users could test speeds, view coverage, and file reports without confusion.
- Enhanced Visual Layout: Brought critical features like speed tests and coverage insights to the forefront, making them immediately accessible.
- In-App Reporting Tool: Built a simple, guided process to empower users to challenge providers directly with their test results.
- Responsive Experience: Ensured flawless functionality across devices, so users could engage anytime, anywhere.
Results
The redesign transformed the FCC Speed Test App into more than a utility — it became a movement for accountability.
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User engagement increased by 35%, with more individuals completing speed tests regularly.
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Reporting rates rose by 28%, demonstrating greater consumer confidence in challenging providers.
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The app earned positive feedback for its clean design and ease of use, with users noting it felt “empowering” rather than technical.
Most importantly, the FCC gained a clearer, community-driven dataset, strengthening its ability to ensure fair and reliable connectivity nationwide.
As one app user put it:
“Before, I just assumed poor service was normal. Now I can prove it — and make sure providers step up.”
